Terms and Conditions

Shipping Policy

1. Which countries do you support for shipping?

We support logistics delivery in the EU, Swicerland, Serbia, Bosna and Hercegovina,Norwey and UK markets. If you are outside these countries and require logistic support, please contact us via email at: ate@wintop.org.uk 

2. When will my order be sent out?

Orders are processed, verified, quality-checked, and packaged within 2 business days. During sale periods or over holiday weekends, shipping may take an extra business day. Your orders will be dispatched from Slovenia to ensure efficient global logistics

3. How long does shipping take?

For our shipments we use DPD 

The estimated delivery time (after pick up by DPD) is 5-7 days (depending on your location, it may also take longer).

4. How much will shipping cost?

If your order exceeds 49€ all items are shipped free, with shipping provider DPD. This applies only for our European customers. This also includes non EU countries such as Switzerland, UK, Norway.

For all orders below 49 € we charge shipping cost 5,99 euro and are send with DPD. 

5. How to track my orders?

After placing order, you will receive an email with details of your order. You could follow the link in email to track your order. 

If you did not receive it, you could contact us to track the order. Or you could track by this link.

6. How do I change my shipping address?

If you have entered shipping information incorrectly please contact us via ate@wintop.org.uk

Any address changes to your order must be done prior to the order leaving our warehouse. We are unable to change the address once the order has been handed off to the shipper.

Returns & Refund Policy

Refund Policy

If you purchased a product from our website (www.rhapsody.eu.com) and are not happy with it, you may return it for a full refund* (see bottom section for more info).

EU & INTERNATIONAL RETURNS

You may return your purchase within 30 days of fulfillment for a full refund.*

Your bank or your credit card issuer may need more time to process the refund.

You will receive a notification by e-mail that will inform you of the completion of said shipment or refund. The refund will be made using the same form of payment as the original purchase.

For returns / refunds please send us an email(ate@wintop.org.uk) with the order number and picture, we’ll process your request. Once our customer service team approves your request, please re-package the products and ship them back to us.Returns that are sent without our prior knowledge and a return form are subject to refusal and will be sent back/or not approved.

The return center is in Slovenia.

WINTOP distribution center 

Jurcic transport 

Poslovna cona A-45

4208 Sencur 

Slovenia

RETURN POLICY

• All merchandise returned must be unworn, unused and received in its brand new, original condition. All hangtags must be attached and each item must be shipped in its original packaging.
• Shipping costs and customs/import duties and taxes are non-refundable.
• We have the right to deny credit if the returned merchandise does not meet our return policy requirements.
• Not accepting returns or refunds initiated without our knowledge.
• Once returns are initiated, they must be sent back to us within 30 days.

*Original Shipping Costs are not refundable and customers are responsible for return shipping unless the reason for return is warranty defect. 

If you receive the product with any manufacturing defect or quality issues, we will cover the return shipping as well as the cost of re-shipping.

To ensure you receive the benefits of the warranty, please inspect the product for upon receipt, and contact us promptly if any issues are found.

To streamline the return process and ensure your rights are protected, please retain the original packaging of the product along with all relevant documents.

**Please note that it can take up to 14 days to process your return once we receive the items back. Most returns are processed within 7 days.

Warranty 

RHAPSODY ensures an manufacturer’s warranty of 2 years from the purchase date as per the following conditions.

RHAPSODY assures that all the products will be free from the material- and production defects for the period of 2 years from the date of purchase.

Within the warranty period, RHAPSODY eliminates all the defects of the products caused due to material and production free of cost, at its own discretion through repair or replacement by an equivalent product. Replaced products are passed into the property of RHAPSODY.

Any defects due to improper use, normal wear, the effect of chemicals, extreme temperatures, accidents, and manipulations or repairs by the customer or any third party are excluded from the warranty. 

Please send the defective product inclusive of proof of purchase with an explanation of the defect to the email address ate@wintop.org.uk . 

The warranty period is not extended or renewed by the fulfillment of warranty services.

Naturally, besides this warranty, you are entitled to legal rights, which are not restricted by this warranty.

Payment Method

1.How do I order?

To place an order, simply click the ‘Add To Cart’ button located next to the product’s image. Your selected items will be added to the shopping cart. Proceed to checkout and follow the prompts to provide shipping and payment details. You will receive an email confirming your purchase within 12 hours of processing.

2.What Payment Methods do we accept?

 We accept the following payment methods:

V pay

PayPal

Google Pay

Apple Pay

Visa

Mastercard

Diners

Maestro

JCB

UnionPay

3.Is your site secure for Credit Card purchases?

 Absolutely, 100% Yes. In fact, our online payment system is more secure than traditional retail stores. We prioritize building a trustworthy and long-term relationship with our customers. Rest assured, we have implemented stringent security measures for a safe and secure online shopping experience.

4.Credit Card Payment Method Tips:

Before making a purchase using a credit card on our site, please take note of the following steps involved in the credit card payment process:

Place an order and input your credit card details on our secure online store.

The payment gateway securely processes the transaction details along with the merchant account.

Transaction information is sent to the acquiring bank for verification.

The issuing bank verifies the transaction and sends the response code back to the acquiring bank.

The payment gateway confirms the transaction status to the merchant online store.

Payment information and transaction status are displayed to the customer.

5.Why was my Credit Card declined?

Your credit card may have been declined for the following reasons:

Insufficient cleared funds

Card expiration

Incorrect CSC number

Errors due to typing the credit card number with spaces

If you encounter any issues with your Credit Card payment, we recommend to contact us via email: ate@wintop.org.uk

Worldline Financial Services (Europe) S.A

Privacy Policy

of *RHAPSODY*

* WINTOP d.o.o. , Bizeljska Cesta 5, 8250 Brežice, Slovenia

In the following Privacy Policy, we inform you about the processing of personal data carried out by *RHAPSODY*. * WINTOP d.o.o. , Bizeljska Cesta 5, 8250 Brežice, Slovenia ( „ RHAPSODY “ and/or „Controller“) in accordance with the  Data Protection Regulation ( „GDPR“) . Our Privacy Policy applies to the following websites, applications and further services and performances (hereinafter jointly referred to as „Services“): www.rhapsody.eu.com 

Please read our Privacy Policy carefully. If you have any questions or comments about our Privacy Policy, please contact us at ate@wintop.org.uk.

Content

You can easily jump directly to the section you are interested in by clicking on the respective chapter headings.

1. Name and Contact Details of the Controller
2. Contact Details of the Data Protection Officer
3. Purposes of the Data Processing, Legal Bases and Legitimate Interests pursued by the Controller or a Third Party, as well as Categories of Recipients

3.1. Acess to our Websites/Applications

3.1.1. Log-Files

3.1.2. Cookies and Tracking

3.2. Establishment, Execution and/or Termination of a Contract

3.2.1. Data Processing upon Conclusion of the Contract

3.2.2. Use of Data for Fraud Prevention Purposes

3.2.3. Transmission of Information to Transport/Shipping Partners

3.2.4. Transmission of Information to Partner Companies

3.3. Data Processing for Advertising Purposes

3.3.1. Postal advertising

3.3.2. Newsletter

3.3.3. Product Recommendations by Email

3.3.4. Competitions

3.4. Personal User Experience

3.4.1. Identification on Third Party Pages

3.4.2. Personalized Ads and Content

3.4.3. Market Research

3.4.4. Product Development

3.4.5. Performance

3.5. Data Processing for success-based Settlement Purposes

3.6. Fanpages

3.7. Facebook Connect/Login

3.8. Login via Apple (“Log in with Apple”)

3.9. Customer Account / User Account

3.10. Contacting

3.11. Payment Methods

4. No Requirement to provide Data
5. Recipients of Personal Data

5.1. Transmission of Data to Third Parties

5.2. Transmission to Processors

6. Storage Period and Data Deletion
7. Recipients outside the EEA
8. Your Rights

8.1. Overview

8.2. Right of Objection

8.3. Right of Withdrawal

8.4. Fanpages

1. Name and Contact details of the Controller

This Privacy Policy applies to the data processing by the

WINTOP d.o.o. 

Bizeljska Cesta 5

8250 Brežice

Slovenia

Email: ate@wintop.org.uk

legally represented by: WINTOP d.o.o., Bizeljska Cesta 5, 8250 Brežice, Slovenia, which in turn is represented by the Matija Kramar.

Website: www.rhapsody.eu.com

for the following Services: www.rhapsody.eu.com

2. Contact Details of the Data Protection Officer

You can contact the Data Protection Officer of the Controller at

Urška Kramar, WINTOP d.o.o. , Bizeljska Cesta 5, 8250 Brežice, Slovenia 

E-Mail: ukr@wintop.org.uk 

3. Purposes of the Data Processing, Legal Bases and Legitimate Interests pursued by the Controller or a Third Party, as well as Categories of Recipients

3.1. Access to our Websites/Applications

3.1.1. Log-Files

Each time Services are accessed, information is sent by the respective Internet browser of your respective end device to the server of our service and temporarily stored in Log-Files. The data records stored in the Log-Files contain the following data: Date and time of the request, name of the requested page, IP address of the requesting device, device type, cfRayId, referrer URL (origin URL from which you came to our Service), the amount of data transferred, loading time, product and version information of the browser used in each case, as well as the name of the provider of your Internet access. We process the Log-Files in order to be able to provide our Services reliably and securely.

Insofar as we process personal data (e.g. the IP address) in this context, the legal basis for this is Art. 6 (1) f) GDPR. Our legitimate interest results from the

Ensuring a smooth connection establishment,

Ensuring a comfortable use of our Services,

Evaluation of system security and stability.

A direct conclusion on your identity is not possible on the basis of the information and will not be drawn by us. The information is stored and automatically deleted after the aforementioned purposes have been achieved. The standard periods for deletion are based on the criterion of necessity.

Insofar as we use cookies or similar technologies in connection with the processing of Log-Files described above, this is absolutely necessary in order to provide the Services requested by you. We may use these cookies without your consent on the basis of Section 25 (2) No. 2 Telecommunications Digital Services Data Protection Act (“TDDDG”).

3.1.2. Cookies and Tracking

General Information

In our Services, we and our Partners use Cookies or similar technologies (together also referred to as„Cookies“). Cookies are small text files that can be stored on your end device (laptop, tablet, smartphone or similar) when you visit and/or use our Services. Cookies do not cause any damage to your end device, do not contain viruses, Trojans or other malware. Information is stored in the Cookie that is related to the specific end device used. This does not mean, however, that we can gain direct knowledge of your identity and/or draw conclusions about your person.

Some of the Cookies used are deleted again after the end of the browser session (so-called session Cookies). Such Cookies allow us, for example, to improve the security of our Services by preventing bot attacks.

Other Cookies remain on your terminal device and allow us to recognize your terminal device on your next visit (so-called persistent or session-spanning Cookies). These Cookies are used, for example, to show you ads and content in our Services that are tailored to you personally.

Consent to the Use of Cookies

We use most Cookies based on your consent. We ask you for this consent in our Consent Management Plattform ( „CMP“ and/or “Preference Center”). There, it is described as “store and/or retrieve information on your device”. If you give your consent, this is the legal basis for the use of Cookies (Section 25 (1) TDDDG in conjunction with Article 6 (1) a) GDPR). We store the decision made by you in this respect as to whether you wish to give consent in order to be able to implement it accordingly. An exception to this consent requirement only applies to Cookies that are absolutely necessary for the provision of a Service expressly requested by you. We may use these Cookies without your consent on the basis of Section 25 (2) No. 2 TDDDG.

Consent to the Processing of your Data based on Cookies

In our CMP we also ask you – if necessary – for your consent to the processing of your data based on these Cookies. In doing so, we request consent not only for us, but also for the processing of such data by our Partner .

In our CMP you will find detailed information about the purposes for which we and our Partners would like to process your data based on your consent, as well as a list of our Partners with further information about the data processing they would like to carry out based on your consent. Partners with further information on the data processing they wish to carry out on the basis of your consent.

The decision you make in the CMP whether or to what extent you want to give consent to the processing of your data based on Cookies, we store it under a so-called Consent ID (e.g. d13b5c50-6x7a-4d7b-9962-3846c8abba), which you can also find at the end of ourPrivacy Policy to be able to implement it accordingly. This pseudonymous Consent ID is generated individually for you as a website user in order to provide legal proof of the settings you have made in our CMP and the consents given/extracted therein with details of the time (date, time). You can check the Consent ID at any time in our CMP under the section “Privacy Preference Center”.

The legal basis for any data processing that takes place is Art. 6 (1) f) GDPR. We have a legitimate interest in processing your decision to grant consent, so that we do not have to ask you again each time you access our Services whether you wish to grant your consent.

If you have given your consent to the processing of your data, Art. 6 (1) a) GDPR is the legal basis for this data processing.

Reference to the Right of Withdrawal

You can revoke your consent(s) in whole or in part at any time with effect for the future by changing your settings in our CMP here and clicking on “Confirm My Choices” or by clicking on “Reject All”. You can also always find our CMP at the bottom of the page under the link “Preference Center (Consent Management)”. Your revocation does not change the legality of the data processing carried out on the basis of the consent(s) until revocation.

3.2. Establishment, Execution and/or Termination of a Contract

3.2.1. Data Processing upon Conclusion of the Contract

If you register with one of our Services and/or enter into another contract with us (e.g. buy a product from us), we process the data required for the establishment, performance and/or termination of the contract. This includes:

Salutation

First name, last name

Invoice and delivery address

Email address

Billing and payment information

Date of birth

Phone number

Information about orders placed

Store settings

The legal basis for this is Art. 6 b) GDPR, i.e. you provide us with the information on the basis of the respective contractual relationship (e.g. management of the customer/user account, processing of a purchase contract) between you and us. We are also obliged to process your email address in the event of a purchase via our websites/apps due to legal requirements in the German Civil Code ( „BGB“), to send an electronic order confirmation (Art. 6 para. 1 c) GDPR).

We store the data collected for the processing of the contract – unless we use it for our own marketing purposes – for the duration of the respective contract and until the expiry of the respective statutory or possible contractual warranty and guarantee rights and applicable limitation periods. After expiry of this period, we retain the information required by commercial and tax law relating to the contractual relationship for the periods specified by law. For this period, the data will be processed again solely in the event of an audit by the tax authorities. Further information on this can be found in Section 6. Legal basis for this further data processing is Art. 6 para. 1 c) GDPR as well as Art. 6 para. 1 f) GDPR. We have a legitimate interest in the assertion, exercise or defense of legal claims.

Furthermore, the following data processing is required for the execution of a purchase contract via our Services:

Payment data will be passed on to payment service providers commissioned by us to process the payment(s). We pass on details of the delivery address to logistics and shipping partners commissioned by us so that the order can be delivered. To ensure that the goods are delivered according to your wishes, we may transmit your email address and, if necessary, the telephone number to the logistics and / or shipping partners contracted by us, which take over the delivery. If necessary, they will contact you in advance of the delivery to coordinate the details of the delivery with you. The respective data will be transmitted solely for the respective purpose and will not be used for other purposes after delivery and will be deleted after expiration of existing commercial and tax retention obligations.

3.2.2. Use of Data for Fraud Prevention Purposes

The information you provide in the context of an order may be used to check whether an atypical order transaction has occurred (e.g. simultaneous ordering of a large number of goods to the same address using different customer accounts). In principle, we have a legitimate interest in carrying out such a check. The legal basis for this data processing is Art. 6 (1) f) GDPR.

3.2.3. Transmission of Data to Transport/Shipping Partners

For the purpose of delivery of ordered goods, we work together with logistics service providers/transport companies and/or shipping partners: The following data may be transmitted to them for the purpose of delivery of the ordered goods or for the purpose of shipment notification: First name, last name, postal address and, if applicable, the email address and, if applicable, the telephone number. The legal basis for this data processing is Art. 6 para. 1 b) GDPR.

3.2.4. Transmission of Data to Partner Companies

Through our Services, you have the opportunity to take advantage of offers from third-party companies. In these cases, you may conclude a contract directly with one of our Partner Companies, to whom the data required for the execution of the contract (e.g. first name, last name, billing and delivery address, email address, billing and payment data, date of birth, phone number) will be transmitted. Such advantage offers of our Partner Companies are recognizable and marked as partner offers. The legal basis for this data processing is Art. 6 para. 1 b) GDPR.

3.3. Data Processing for Advertising Purposes

3.3.1. Postal Advertising

In principle, we have a legitimate interest in using certain information for marketing purposes in order to be able to make you relevant offers. We process the following information for postal advertising for our own marketing purposes as well as for marketing purposes of third parties: first name, last name, postal address, year of birth.

We are also entitled to store further personal information collected about you in compliance with the legal requirements for our own marketing purposes and for the marketing purposes of third parties. The aim is to send you advertising that is geared solely to your actual or perceived needs/interests and accordingly not to bother you with advertising that is not relevant to you.

A transfer of the stored data to third parties does not take place. Furthermore, RHAPSODY  pseudonymizes/anonymizes personal data collected about you for the purpose of using the pseudonymized/anonymized data for its own marketing purposes as well as for marketing purposes of third parties (advertisers).

The legal basis for the processing of personal data for marketing purposes (postal advertising) is Art. 6 (1) f) GDPR. We and the third parties with whom we cooperate have a legitimate interest in sending you postal advertising (tailored to your needs/interests), insofar as this is in accordance with the legal requirements for direct advertising.

Reference to the Right of Objection

You can object to the use of your personal information for the aforementioned marketing purposes at any time free of charge with effect for the future at ate@wintop.org.uk

If you object, your data will be blocked for further data processing for advertising purposes. We would like to point out that in exceptional cases, advertising material may still be sent temporarily after receipt of your objection. This is technically due to the necessary lead time within the selection process and does not mean that we have not implemented your objection.

 

3.3.2. Newsletter

As part of our Services, we offer you the opportunity to register for our newsletter. In order to be able to ensure that no mistakes have been made when entering the email address, we use the so-called double opt-in procedure (DOI procedure): After you have entered your email address in the registration field and given your consent to receive our newsletter, we will send you a confirmation link to the email address you provided. Only when you click on this confirmation link will your email address be added to our distribution list for sending our newsletter. The legal basis for this processing is Art. 6 (1) a) GDPR.

Reference to the Right of withdrawal

You can withdraw your consent at any time with effect for the future by sending a message to ate@wintop.org.uk or the unsubscribe option at the end of each newsletter.

3.3.3. Product Recommendations by Email

As an existing customer, you will regularly receive product recommendations from us via email. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter. Here, we use the email address provided by you in the context of the purchase to advertise our own goods and / or services that are similar to those that you have purchased from us based on an order already placed. The legal basis for this data processing is Art. 6 para. 1 f) GDPR. We have a legitimate interest in sending you product recommendations by email, insofar as this is in accordance with the legal requirements for direct advertising.

Reference to the Right of withdrawal

You can object to our product recommendations at any time free of charge with effect for the future by sending a message to ate@wintop.org.uk or at the end of each product recommendation email.

3.3.4. Competitions

If you register/participate in competitions organized by RHAPSODY (hereinafter referred to as “Participation”), we will use the data you provide when participating in the respective competitions for the purpose of executing the Participation agreement, in particular to notify you of the prize and, if applicable, to advertise our offers and/or offers of our competition partners. Detailed information can be found in the respective conditions of Participation for the respective competition. The legal basis for this data processing is Art. 6 para. 1 a) GDPR, Art. 6 para. 1 b) GDPR.

3.4. Personal User Experience

We and our Partners would like to offer you as personal a user experience as possible on our Services. In our CMP we therefore ask you for your consent for the processing purposes described in the following Sections 3.4.1 to 3.4.4. The legal basis for the data processing described in these sections is Art. 6 (1) a) GDPR.

In addition, we process your data in order to be able to provide our Services securely and reliably and in the form requested by you. You can find more information on this in Section 3.4.5. The legal basis for the data processing described there is Art. 6 (1) f) GDPR. We have a legitimate interest in offering our Services securely and reliably, as well as providing Services that you expressly request (e.g. our basket-function).

3.4.1. Identification on Third Party Pages

For certain Services, we need to be able to assign users on our own or on third party pages, e.g. to be able to show you ads for our products on third party pages. For this purpose, we or our Partners assign a pseudonymous ID. In addition, we and our Partners can assign you on third party pages with the help of your pseudonymous email address or telephone number.

You can find out which information we or the respective Partners would like to use on the basis of your consent in the Partner list.

The legal basis for the data processing is Art. 6 para. 1 a) GDPR.

3.4.2. Personalized Ads and Content

In order to provide you with the full RHAPSODY experience, we and our Partners use certain information (e.g., browser information, click path, date and time of visit, geographic location, IP address, usage data, websites visited) with your consent to present you with ads and content tailored to you in our online store and on third party pages, which may be based on your preferences or recently viewed products, for example.

You can find out which information we or the respective Partners would like to use on the basis of your consent in the Partner list.

The legal basis for the data processing is Art. 6 para. 1 a) GDPR.

3.4.3. Market Research

With your consent, we and our Partners use certain information about interactions with content and ads in our online store and on third party pages to better understand how they are received by our users. To do this, we combine data sets (such as user profiles, statistics, market research and analytics data) that provide information about how you and other users interact with content and ads. This information allows us to identify common characteristics, such as which content is relevant to which audiences.

You can find out which information we or the respective Partners would like to use on the basis of your consent in the Partner list.

The legal basis for the data processing is Art. 6 para. 1 a) GDPR.

3.4.4. Product Development

We and our Partners use information about your activities in our online shop and on third party pages (e.g., your interaction with ads or content) with your consent because it helps us improve our products and Services and develop new products and Services based on user interactions, audience type, etc. This purpose does not include developing or improving user profiles and identifiers. This purpose does not include the development or improvement of user profiles and identifiers.

You can find out which information we or the respective Partners would like to use on the basis of your consent in the Partner list.

The legal basis for the data processing is Art. 6 para. 1 a) GDPR.

3.4.5. Performance

We need certain information to provide our online shop safely and reliably. To do this, we monitor and prevent unusual and potentially fraudulent activity (e.g., advertising, ad clicks by bots) and ensure that systems and processes are working properly and securely. The information may also be used to troubleshoot problems you or we have in providing or interacting with content and ads. In addition, we need certain information to provide you with our online shop in the form you requested, for example, we remember which products you have added to your shopping cart or wish list.

You can find out which information we or the respective Partners use for these purposes in the Partner list.

The legal basis for data processing is Art. 6 (1) f) GDPR. We have a legitimate interest in offering our Services securely and reliably as well as providing Services that you expressly request (e.g. our shopping cart function).

3.5. Data Processing for success-based Settlement Purposes

We market advertising space on our Services to advertisers whose products you can purchase on our Services that are directly related to your shopping experience on RHAPSODY or whose products may also be of interest to you. This advertising Service is billed on the basis of so-called impressions (i.e. information on how often the advertisement was seen) and on the basis of interaction with the advertisement (i.e. information on how often the advertisement was clicked on, for example). Therefore, we collect this information in order to be able to bill our performance on a success-based basis. In addition, the information is processed to detect any errors in connection with the billing as well as to prevent them in the future (so-called debugging).

Data that we process in this context does not allow any conclusions to be drawn about our users. Only with your consent do we process the data in order to be able to offer you a user experience that is as personal as possible (see section 3.4), specifically for the following purposes: Personalized Ads and Content (section 3.4.2), Market Research (section 3.4.3) and Product Development (section 3.4.4). If you give us your consent for this, we will establish a personal reference in order to be able to process the data for the purposes you have selected. Detailed information on this data processing can be found in section 3.4 and in our CMP.

3.6. Fanpages

RHAPSODY maintains social media profiles on the social networks Facebook and Instagram ( „Fanpages“), services of Meta Platforms Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland ( „Meta“), on which we regularly publish and share content and offers. When you interact with our Fanpages or other Facebook or Instagram websites, Meta uses cookies and similar technologies to collect your usage patterns. RHAPSODY may view general statistics about users’ interests and demographic characteristics (such as age, gender, region) for its Fanpages. If you use social networks, the type, scope and purposes of data processing in the social networks are primarily determined by the operators of the social networks. An exception applies to so-called page insights, for which we are jointly responsible with Meta and explain below.

Processing of your Data by Meta

Meta also processes your data when using Fanpages for its own purposes, which are not depicted in this Privacy Policy and over which we have no control. You can find more information about this at the respective social networks:

Facebook privacy notice

Instagram privacy notice

Usage Analysis (Page Insights)

When you interact with our fan pages, Meta records your usage behavior with cookies and similar technologies. In this context, RHAPSODY receives “Page Insights” that contain statistical, non-personalized (anonymized) information about visitors. It is not possible for us to assign this information to you personally. The selection and processing of Page Insights information is done exclusively by Meta. Page insights help us to understand how our Fanpages are used, which interests the visitors have and which topics and content are particularly popular. We use this information to offer visitors to our Fanpages relevant content and to better respond to the interests and usage habits of our visitors.

RHAPSODY and Meta are jointly responsible for the processing of your data for the provision of Page Insights (Art. 26 GDPR). There is an agreement between RHAPSODY and Meta that specifies which company fulfills which data protection obligations in accordance with the GDPR with regard to the processing of Page Insights data.

The agreement with Meta is available here.

The main contents of this agreement (including a list of page insights data) have been summarized by Meta summarized here.

Insofar as you have consented to Meta in relation to the creation of Page Insights described above, the legal basis is Art. 6 para. 1 a) GDPR.

3.7. Facebook Connect/Login

RHAPSODY offers the user the option to register for the Service with his Facebook access (so-called Facebook Connect). Facebook Connect is a service of the social network Facebook, which is operated by Meta Platforms Ireland Ltd. (4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland) ( „Meta“). An additional registration with RHAPSODY is then not required. To register, the user is redirected to the Facebook website, where he can log in with his usage data. This links the Facebook profile and the RHAPSODY Service. Through the link RHAPSODY automatically receives from Meta the information that the user has consented to transmit (e.g. first name, last name, email address, profile picture, gender, friends list). We use this information to identify you when you use RHAPSODY.

The legal basis for this data processing is Art. 6 para. 1 a) GDPR.

For more information about Facebook Connect and privacy settings, click here: privacy notice from Facebook.

3.8. Login via Apple (“Log in with Apple”)

RHAPSODY offers the user the possibility to sign up for the Service with his Apple ID (“Log in with Apple”). This login function is a service of Apple Distribution International Limited, Hollyhill Industrial Estate, Hollyhill, Cork, Ireland („Apple“). An additional registration with ABOUT YOU is then not required.

To register, the user is redirected to the Apple website, where he can log in with his usage data. Here, the Apple ID of the user and our Service are linked with each other. The user has the option of using either the email address stored with Apple (“Share email address”) or a pseudonymized email address (“Hide my email address”). If the user selects “Share email address”, RHAPSODY receives the email address and name associated with the Apple ID. With the “Hide my email address” function, Apple enables registration for other services outside of Apple, such as RHAPSODY, without revealing the email address stored with Apple in plain text. If the user enables this feature when creating a new RHAPSODY customer account, Apple will generate a random email address with the domain @privaterelay.appleid.com. Anything sent to this address will automatically be forwarded to the email address associated with the Apple ID. If you use the login function, the respective IP address will be transmitted to Apple.

The legal basis for this data processing is Art. 6 para.1 a) GDPR.

You can find more information about data processing by Apple here: privacy notice of Apple .

3.9. Customer Account/User Account

In order to provide you with the greatest possible convenience, we offer you the permanent storage of your personal data in a password-protected customer account/user account.

The creation of a customer account is generally voluntary. If you create a customer account, the processing of your data collected here is based on Art. 6 para. 1 b) GDPR. After setting up a customer account, no new data entry is required. In addition, you can view and change the data stored about you in your customer account at any time.

Only if you want to place orders via our website/application, the opening of a customer account is mandatory for the processing of the contract.

In addition to the data requested when placing an order, you must enter a password of your choice to set up a customer account. This password is used together with your email address to access your customer account. Please treat your personal access data confidentially and do not make them accessible to unauthorized third parties. Please note that you will automatically remain logged in after leaving our website, unless you actively log out.

You have the option to delete your customer account at any time. Please note, however, that this does not mean that the data visible in the customer account will be deleted once you have placed an order with us. Your data will be deleted automatically after the expiry of the commercial and tax retention obligations applicable to us or the applicable limitation periods. Further information on this can be found in Section 6. The legal basis for this further data processing is Art. 6 (1) c) GDPR and Art. 6 (1) f) GDPR. We have a legitimate interest in the assertion, exercise or defense of legal claims.

3.10. Contacting

You have the possibility to contact us in several ways. By email, by phone or by mail. When you contact us, we use the personal data that you voluntarily provide to us in this context solely for the purpose of contacting you and processing your request.

3.11. Payments Methods

We process your payment information for the purpose of payment processing, e.g. when you purchase or use a product and/or Service via www.tajezzo.eu. Depending on the payment method, we forward your payment information to third parties (e.g. in the case of credit card payments to your credit card provider).

The legal basis for this data processing is Art. 6 para. 1 a), Art. 6 para. 1 b), GDPR and Art. 6 para. 1 f) GDPR.

4. No Requirement to provide Data

In principle, you are not obliged to provide us with your personal data. However, the use of certain areas of our Services may require the provision of personal data, in particular the purchase of goods. If you do not wish to provide us with the necessary data, you will unfortunately not be able to use the corresponding areas of the Services.

5. Recipients of Personal Data

5.1. Transmission of Data to Third Parties

We will only disclose your data to third parties outside of RHAPSODY if this is legally permissible (e.g., because we or the third party have a legitimate interest in the disclosure, we are legally obligated to disclose the data, or based on your consent).

In addition to the third parties named in our Privacy Policy and in our CMP by name, we may disclose personal data to a third party in particular if,

if we are obliged to do so by law or by enforceable official or court order in an individual case (vis-à-vis public authorities);

in connection with legal disputes (vis-à-vis courts or our lawyers) or audits (vis-à-vis auditors);

when we work with tax consultants;

in connection with possible criminal acts to the competent investigative authorities;

in the event of sale of the business (to the acquirer).

Insofar as we pass on your data to third parties on the basis of your consent, the explanation can also be given when consent is obtained.

5.2. Transmission to Processors

In the course of processing your data, we use so-called Processors in some areas. A Processor is a natural or legal person who processes personal data on our behalf and on the basis of our instructions, whereby we remain responsible for the data processing. Processors do not use the data for their own purposes, but carry out data processing exclusively for the Controller.

Insofar as the Processors are not already named in this Privacy Policy, these are in particular the following categories of Processors:

IT service provider (sending emails and newsletters),

Call center (answering customer inquiries)

6. Storage Period and Data Deletion

RHAPSODY stores personal data only as long as it is necessary for the purposes stated in this Privacy Policy, in particular for the fulfillment of our contractual and legal obligations. If necessary, we will also store your personal data for further purposes, if or as long as the further storage for certain purposes is permitted by law.

If you close your customer account/user account, we will delete all stored personal information. If complete deletion is not possible or not required for legal reasons, we will block this information. For example, we will block the information if we are required to retain it in accordance with commercial or tax law, such as the German Commercial Code (HGB) and the German Fiscal Code (AO). In this case, we are obliged to retain this information for tax audits and financial audits for up to ten years. Even if there is no legal obligation to retain data, we may refrain from immediate deletion in certain cases permitted by law. This applies, for example, if the information in question may still be required for further contract processing or legal prosecution or legal defense (e.g. in the case of complaints). The relevant criterion for the duration of the blocking is then the respective statutory limitation periods, after the expiry of which we then delete the information. As a rule, the limitation periods end 3 years after the end of the year in which you made a purchase from us.

7. Recipients outside the EEA

We also share personal data with third parties or Processors located in countries outside the European Economic Area( “EEA“). In this case, we ensure that the recipient either has an adequate level of data protection or has your express consent before transferring the data.

Alternatively, we establish an adequate level of data protection by agreeing with recipients on the so-called EU standard contractual clauses of the European Commission (Art. 46 GDPR). In this case, we conduct transfer impact assessments and agree with the recipient or, if necessary, implement additional protective measures. Specifically, we agree Module 1 of the EU Standard Contractual Clauses with recipients who are (independent) controllers and Module 2 of the EU Standard Contractual Clauses with recipients who act as our Processors.

These are third parties or Processors in the following countries: UK (we rely in this respect on the European Commission adequacy decision

You can obtain a copy of the specifically agreed regulations for ensuring the appropriate level of data protection from us. Please contact us at info@tajezzo.eu

In addition to the right to revoke your consent given to us, you are entitled to the following further rights if the respective legal requirements are met:

the right of access about your personal data stored by us (Art. 15 GDPR), in particular you can request information about the processing purposes, the categories of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the origin of your data, if it has not been collected directly from you;

the right to have inaccurate data corrected or to have incomplete data completed (Art. 16 GDPR),

the right to have your data stored by us deleted (Art. 17 GDPR), insofar as the applicable prerequisites for this are fulfilled and, in particular, no legal or contractual retention periods or other legal obligations or rights to further storage are to be observed by us,

the right to restrict the processing of your data (Art. 18 GDPR), insofar as the accuracy of the data is disputed by you (for a period that allows us to verify the accuracy of the personal data); the processing is unlawful, but you object to its erasure; we no longer need the data, but you need it to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 GDPR (as long as it has not yet been determined whether our legitimate reasons outweigh yours),

the right to data portability pursuant to Art. 20 GDPR, i.e. the right, in the event of processing based on your consent (Art. 6 (1) a) GDPR) or for the performance of a contract (Art. 6 (1) b) GDPR), which is carried out with the aid of automated processes, to have data stored by us about you transferred in a common, machine-readable format, or to request the transfer to another controller (the latter, insofar as this is technically feasible),

You can assert the aforementioned rights to which you are entitled at info@tajezzo.eu

You also have the right to complain to a supervisory authority. In particular, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

8.2. Right of Objection

You have the right to object to the processing of your personal data for advertising purposes at any time ( „advertising objection”).

In addition, you have the right to object to data processing on the basis of Art. 6 (1) f) GDPR for reasons arising from your particular situation. We will then stop processing your data, unless we can demonstrate – in accordance with the legal requirements – compelling legitimate grounds for further processing that override your rights, or the processing serves the assertion, exercise or defense of legal claims.

You can exercise your right of objection at ate@wintop.org.uk

8.3. Right of Withdrawal

If we process data on the basis of your consent, you have the right to revoke this consent at any time. Your revocation does not change the legality of the data processing carried out on the basis of the consent(s) until the revocation.

 

You can generally exercise your rights of objection at ate@wintop.org.uk

You can revoke your consent to the use of Cookies or the processing of your personal data based on them, in whole or in part, at any time by changing your settings in our CMP here here and clicking on “Confirm My Choices” or by clicking on “Reject All”. You can also always find our CMP at the bottom of the page under the link “Preference Center (Consent Management)”.

8.4. Fanpages

For the processing of your Page Insights information together with Meta, we have agreed with Meta that Meta is primarily responsible for providing you with information about the processing of your Page Insights information and for enabling you to exercise your data protection rights (e.g. right to object). For more information about your data protection rights in connection with Site Views and how you can exercise them directly with Meta, please see here .

If you assert your rights against RHAPSODY, we will forward your request to Meta.

Terms of Service

OVERVIEW

This website is operated by RHAPSODY. Throughout the site, the terms “we”, “us” and “our” refer to RHAPSODY. RHAPSODY offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WooCommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RHAPSODY, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless RHAPSODY,  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Slovenia /EU.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at ate@wintop.org.uk .